Responsibilities
* Provide first-contact resolutions to customer queries
* Offer specialized customer support through written and phone communication
* Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
* Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
* Create an amazing customer experience that people value and we are proud of
* Be responsible to follow the direction of the management and provide feedback
* Deal with English & French speaking calls
Qualifications
* Fluent in English & French speaking & writing
* Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
* Analytical and problem‑solving skills with strong attention to detail
* Desire to learn and advance, be a curious investigator and problem solver
* High-speed internet access and appropriate conditions for remote work
* Must hold EU citizenship or valid work permit for UK
* Be a local candidate or willing to relocate to Belfast
* All successful candidates are subject to basic Access NI check & Credit Check
Salary & Working Hours
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
* Competitive wages
* Paid professional training
* Growth opportunities through various development programs
* Fun and engaging company-wide initiatives, including our wellness program
* Job stability
* Cycle to work scheme
Ability to commute / relocate
* Belfast, County Antrim: reliably commute or plan to relocate before starting work (required)
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