MMP Consultancy are working with a fantastic organisation to recruit Customer Service Advisor to join them on a Fixed Term Contract in Kent.
Salary: £29,631 Per Annum
Please note this position offers Hybrid Working.
Key Responsibilities
Deliver consistently high-quality customer service across all our contact channels in accordance with customer service standards.
Ensure customers receive an equally positive experience, and tailor the service to meet the diverse needs of individuals.
Take ownership of challenging messages and difficult conversations with customers, including helping to resolve complaints.
Comply with policies, procedures and guidelines and recognise when to escalate for exceptions.
Work with colleagues, partners and contractors to ensure customers experience an efficient and joined-up service.
Ensure customers experience a continuously improving service by listening to them and feeding back customer views.
Actively manage your learning to keep your knowledge up-to-date, enabling you to deliver the right answer, first time.
Competently use relevant systems to deliver a high level of customer service.
Implement and support changes to customer service delivery.Requirements:
Experience of working in a customer service or contact centre environment.
Commitment to making a positive difference to people by delivering great customer service.
Ability to communicate clearly and build rapport with customers across a range of contact channels, including telephone, email, live chat and social media
Comfortable using standard Microsoft office packages and in-house systems. Confident learning and using new ICT systems.
Ability to use the most appropriate style and method of communication with internal and external customers and stakeholders.
Ability to tailor complex information according to the needs of the customer.
Ability to prioritise competing commitments and work accurately and methodically under pressure