Posted: 15 June
The role
Job Title
Service Operations Manager, UK & Ireland
Location
UK Based
About Us
Ingersoll Rand is a Fortune 500 company (NYSE, IR) with a passion for making lives better. We do this through a relentless focus on the success of our customers and collaborating with our employees to act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways.
Job Summary
Professional, Operations Service Manager to successfully manage our Centrifugal Services business in the UK & Ireland. The successful candidate will be responsible for managing the entire service fulfillment processes, standards, operations and a team of Field Service Technicians in its goal of operational excellence. Reporting to the UK Direct Commercial Leader responsibilities include but are not exhaustive to the operational & EHS aspects of running a service team; the achievement of specific financial objectives and for delivering and directing service projects, service agreements and emergency service work within the UK. The Service Manager manages all aspects of projects, from beginning to end, with direct responsibility for project execution while leading a team, or teams, to accomplish specific objectives in a given period effectively and efficiently using all available resources.
Responsibilities
To build customer loyalty and retention through delivering innovative, customer-focused and value-added service.Develop, and motivate a quality service team, developing skill sets and utilizing performance management tools to maximize employee engagement and to develop sustained superior performancePlanning resources for ongoing service contracts and emergency service needsManages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goalsManage EHS standards and behavior-based safety. Maintains quality standards by supervising project-assigned staff and inspecting job sites. Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff. Establish a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews. Reporting of finance projections.Regular travel requirements with some overnight travel.Basic Qualifications
Degree/equivalent or technical school; four (4) to ten (10) years of related experience and/or training; or equivalent combination of education and experience. Working knowledge of office equipment and Microsoft Office products. Compressed Air Systems knowledge.
Travel & Work Arrangements/Requirements
The position requires travel both domestically and occasionally internationallyKey Competencies
Previous experience working within compressed industryWorking knowledge of EHS processes, documentation, Risk Assessments, Method Statements and Personal SafetyFriendly approach with strong interpersonal skillsAbility to function with minimal supervisionRole requires direct customer contact, need to be confident, courteous and professional in all situations with sound judgment and capability to operate with high level of autonomy.MS Office skills – proficiency in Excel, PowerPoint, and Word essentialExperience with finance forecastingWhat we Offer
25 days Holiday + 8 Bank HolidaysHoliday Purchase Scheme – additional 5 days annual leaveCompany Van – with optional personal usage5% Employee and 7% Employer Pension ContributionWestfield Health Cashback PlanDeath in Service Benefit of 4x salaryOwnership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.Employee Assistance ProgramEnhanced Maternity and Paternity PoliciesLinkedIn Learning – full free accessElectric Car Scheme (After successfully completing one year of employment)Cycle Scheme (After successfully completing probation period)
