Station Gateline Assistants - Edinburgh Park (JO-2509-68174) Edinburgh, Scotland
Location: Edinburgh Park (Must be within a 45-minute travel distance)
Contract: Permanent, 35 hours per week
Salary: £26,731 per annum + 3% commission
Station Gateline Assistant – A Rewarding Career in Rail Travel
This is a role in a leading rail industry organisation that values diversity, teamwork, and professional development. It offers a customer‑facing environment where service and safety are priorities.
What Youll Be Doing
* Provide customer information and assistance, including support for wheelchair users.
* Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
* Check tickets and supporting documents.
* Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
* Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
* Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
* Assist with customer direction and queue management to maintain smooth movement through the gateline area.
* Carry out queue-busting duties as required.
* Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
* Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
Who We’re Looking For
* Have a warm, engaging approach and love connecting with others.
* Excel in communication—building trust and rapport with passengers.
* Thrive in a supportive team culture while being confident working independently.
* Have the ability to manage ramps (training provided).
* Are motivated to learn and develop in a rewarding role.
Why Join Us? Because We Invest in You
* Contributory Final Salary Pension Scheme—ensuring long-term financial security.
* Free & discounted rail travel—helping you and your family stay connected.
* Generous holiday allowance—so you have time for yourself and your loved ones.
* Enhanced family leave policies—including maternity, paternity, and adoption leave.
* Life insurance cover—equivalent to 4x your annual salary.
* Exclusive discounts—on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to Apply?
If you are ready to embark on a career where your skills, passion, and individuality are celebrated, apply today.
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