Operations Manager (Team Leader) – Bristol – Permanent
Hours: 40 hours per week
Shifts: Monday to Friday, 8 am‑5 pm (required to cover additional shifts for holidays and sickness)
Salary: £34,000 – £36,000 (depending on experience)
Benefits and Perks
* An impressive holiday allowance that rises in line with your years of service.
* Additional day off for your birthday.
* Death in Service allowance.
* Maternity and Paternity leave for new‑born babies.
* Complimentary day of annual leave for special family moments.
* Health and wellness programme access.
* Medicash Perks at Work – high‑street discounts and rewards.
* Ride‑to‑work scheme – keep fit while saving money.
Company Overview
CitySprint is on a fast track to becoming the UK’s leading courier services provider, with current market domination of the same‑day service areas. Through investment in people and service offerings, we are paving the way for courier services to be more intuitive, capable and responsive.
Responsibilities
* Manage day‑to‑day resources within the Service Centre, supporting the Service Centre Manager and optimising all resources.
* Maintain positive commercial reputation through stakeholder relationships.
* Lead, support and develop a team of Operations Controllers/Coordinators via regular 121s and performance reviews.
* Ensure accurate, timely updates to in‑house systems such as CityTrak, X‑Despatch 3, Salesforce.
* Monitor operational costs, allocate resources to optimise revenue, and identify new opportunities for maximisation.
* Communicate courier workload clearly and efficiently.
* Support growth by liaising with Account Management and Sales teams and implementing new business.
Skills and Qualifications
* Full understanding of Service Centre operational processes.
* Working knowledge of systems including CityTrak and X‑Despatch 3.
* Ability to advise clients and colleagues of business‑critical information and updates.
* Prioritise tasks/workload in a busy and time‑sensitive environment.
* Understanding of commercial targets, performance and KPIs.
* Capability to deputise for the Service Centre Manager as required.
* Strong customer orientation and ability to build successful relationships.
* Understanding of Service Centre KPI’s & SLA’s and how to influence success.
Application Requirement
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management and Manufacturing; Industries: Transportation, Logistics, Supply Chain and Storage
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