Patient Liaison Officer – Thornbury Hospital – 37.5 Hours, Permanent. Salary: Up to £27,300 per year.
Overview
Thornbury Hospital in Sheffield is part of the Circle Health Group. We offer a Patient Liaison Officer role within our marketing department.
Responsibilities
* Convert appropriate self‑pay enquiries and consultations to self‑pay procedures within Circle Health Group against pre‑agreed targets.
* Ensure a quality service for potential self‑pay patients, including the accurate and timely response to self‑pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
* Facilitate necessary access times and information required for patients to convert to procedure.
* Appropriately influence patients to choose Circle Health Group for their procedure.
* Provide pre‑consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self‑pay office to maximise conversion to appointment.
* Book appropriate self‑pay patients into a suitable clinic appointment.
Qualifications
* Customer service experience using telephone, written and face‑to‑face communication.
* Experience working within service performance standards.
* Proven influencing/sales skills.
* Proficient in MS Outlook, Excel and Word.
* Excellent command of the English language, both written and verbal.
* Excellent telephone manner and interpersonal skills.
Salary & Benefits
* 25 days holiday per year + bank holidays, increasing to 30 days with service.
* Private Pension Scheme.
* Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions.
* Friends & Family Hospital Discounts.
* Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay.
* Non‑contributory life insurance.
* Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
* Access to resources, tools and services to support your wellbeing.
* Employee recognition programmes.
* Industry leading training and development opportunities.
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.
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