Description Rent Locality Management Officer Permanent Grade C- £35,412 - £41,771 per annum (pro rata for part time) Consultation grade - subject to formal evaluation under the Pay Equity Review Part Time - Working 28 hours per week As Rent Locality Management Officer, your tasks will include: Responding to and delivering a comprehensive contact service to meet service demand from customers via telephone, visits, online/digital, but with a specific focus on visiting activity in line with policies and procedures, legal protocols, statutory governance, performance management frameworks and published service standards to maximise income whilst maintaining the highest principles of integrity in service delivery Delivering a visiting income management and recovery and relations service to meet demand, quality and performance standards, as informed by the income recovery escalation policy, customer’s requests, vulnerability issues and other proactive or reactive campaign work and to ensure that all income management escalation and/or income campaign work actions are executed in line with policy and procedural timescales Assuming responsibility for all cases within their functional and geographic area and to regularly review via Northgate rent accounts and to facilitate contact via telephone, visit and letter in order to assist tenants in the resolution of rent arrears where arrears have exceeded the level as advised by Senior Rent Service Management and to carry out whichever preventative work is required in order to prevent the need for legal possession proceedings Advising and assisting tenants with Benefit claims, Universal Credit claims, DHP requests, Debt Advice Team referrals and signposting to the relevant support teams. To be responsible for the execution of evictions where this is required and to ensure that all pre-eviction and post-eviction tasks are completed. Ideally you will be able to demonstrate management of self and own workload, be able to plan and organise resources to meet service demand within specific; quality and performance frameworks and will be able to demonstrate the ability to work well as part of a team, with evidence of planning and organisational skills in order to allow the delivery of tasks within set deadlines and to effectively prioritise tasks A requirement of the role is extensive knowledge of Housing Legislation in the context of income recovery along with experience of dealing with internal and external customers. A driving licence and access to your own vehicle is an essential requirement of this role as travel across the city is required. The role is also hybrid with onsite meetings and visits subject to service needs. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Resourcing@birmingham.gov.uk quoting ref 3884 A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here. Job Description and Person Specification - TR0600XV Income Services Management Officer GrC JD (2).doc We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. LI-HYBRID