We are seeking a skilled IT Technician to join our busy support and project teams.
This role involves a mix of helpdesk support and on-site project work, providing an excellent opportunity to develop your expertise across various technologies.
About You:
We are looking for candidates with experience working for a Managed Service Provider (MSP) or a Microsoft Partner. Depending on expertise, multiple positions are available.
Key Responsibilities:
Providing remote and on-site IT support to clients
Managing and resolving helpdesk tickets efficiently
Delivering project-based work, including system installations and migrations
Meeting SLAs and following established support procedures
Communicating effectively with both technical and non-technical users
Liaising with leading vendors, including Microsoft, Dell, HP, Acronis, and Sophos
Technical Skills & Experience:
Experience with some or all of the following technologies would be advantageous:
Windows Server, Virtualisation, and Microsoft Azure
Microsoft 365 (SharePoint, Exchange Online, Teams)
Azure & M365 features (Azure AD, Virtual Machines, Intune Endpoint Manager)
Security & networking (firewalls, anti-virus, MDR deployment and maintenance)
PC & Server hardware (troubleshooting and installations)
What We’re Looking For:
Methodical and detail-oriented approach to troubleshooting
Ability to manage and prioritise multiple tickets independently
Strong communication skills – capable of explaining technical solutions clearly to clients
A proactive and problem-solving mindset
This is an exciting opportunity to be part of a fast-paced and supportive team, working with cutting-edge technologies.
If you are passionate about IT and eager to grow your career, we’d love to hear from you!
Job Types: Full-time, Permanent
Pay: £23,500.00-£33,000.00 per year