Job Description
Job Title
Learning & Development Manager
Department
HR
Reports to
Group HR Director
Role objective
Coordinate, design and deliver training and learning activities to support retention and development of colleagues and to deliver our mission to both staff and guests that you “feel better when you leave than when you arrived”
Primary Responsibilities
* every employee participates in a formal induction
* and deliver an in-house training programme to include induction, health & safety compliance, duty management, software induction, customer service, personal presentation, revenue optimization and management development courses.
* and operate a scheme to embed cross department knowledge in front of house colleagues
* and prepare supporting materials for in-house courses
* book and coordinate attendance of externally provided training
* in the management of apprenticeships and distribution of levy funds
* records and provide reports relating to training, (re)qualifications, certificates and performance using the HR System “Fourth Hospitality”.
* statutory qualifications are completed by relevant colleagues on a timely basis and evidence recorded as such
* managers and the HR team where learning interventions are required in cases of underperformance.
* managers in developing documented and robust department inductions and ensure completion
* the appraisal process ensuring all colleagues partake in regular meetings and learning objectives are followed up
* and implement a training plan for star performers at all level for their future development.
* the HR team with HR projects and initiatives as required.
* the expertise in building performance service cultures such as Red Star or LHW or Forbes standards.
* levels of engagement with acumen for on-the-job training and building a service culture.
* in conducting grooming audits, safety audits, training audits on service standards and similar evaluations.
* in carrying our annual performance cycles – assisting the organisation and HODs to complete this yearly event.
* with the use of any LMS (Learning Management Systems) such as Flows, Lobster INK, Highfield, Tipsy, Oracle etc.
General
* Communicate with internal and external customers in a friendly and courteous manner at all times.
* To maintain a professional standard of dress and appearance, in line with company standards
Maintain a safe, clean and tidy work area
* To adhere to all statutory requirements regarding fire, health, safety and hygiene.
* To attend any training sessions as requested and adhere to company policies.
Support colleagues in delivering a high standard of customer service
Carry out any additional duties as reasonably requested by the management team
Benefits
Complimentary club membership for you (gym, yoga, classes, swim, golf, tennis) on joining and for your partner after 1 year of service.
Discounted hotel stays at £50 per night & a friends and family rate of £80 p/n
50% discount for meals on duty in Flo’s
30% discount on food & beverage off duty
20% discount on spa treatments
28 days’ holiday increasing with service (includes public & bank holidays)
Birthday Breakfasts
Anniversary stays at the hotel
Contributory pension scheme
Free parking
Salary – up to £45k pa plus 10% performance bonus based on matrix.