Responsibilities
* Lead and coordinate a team of casual catering staff across kiosks, stands, or service points during matchdays and events.
* Ensure smooth, efficient, and high‑quality food and beverage service throughout busy operational periods.
* Allocate tasks, direct staff, and support team members to maintain service standards and speed.
* Act as the main point of contact for staff during service, escalating issues to management when required.
* Monitor staff performance and provide on‑the‑spot guidance, coaching, and support.
* Ensure all service areas are fully prepared, stocked, and operational before gates open and during events.
* Oversee till operations, cash handling, and payment procedures to ensure accuracy and compliance.
* Maintain high standards of food hygiene, health & safety, allergen control, and stadium operational procedures.
* Support effective queue management and customer flow to maximise efficiency and guest satisfaction.
* Handle customer enquiries, complaints, and service issues professionally and promptly.
* Monitor stock levels and report shortages or issues to management in a timely manner.
* Ensure cleanliness and organisation of all catering areas throughout service and during close‑down.
* Complete opening and closing procedures, including setup checks, cleaning, and basic reporting.
* Maintain a calm, organised, and proactive approach in a fast‑paced, high‑pressure stadium environment.
* Support the onboarding and training of new casual staff when required.
Qualifications
* Previous experience in a supervisory or team‑leader role within catering, hospitality, events, or retail environments.
* Strong leadership skills with the ability to motivate, direct, and support casual staff during busy matchday operations.
* Confident and calm decision‑maker who performs well under pressure in fast‑paced environments.
* Excellent organisational and multitasking abilities with strong attention to detail.
* Proven ability to deliver high standards of customer service in high‑volume settings.
* Good understanding of food hygiene, health & safety, allergen awareness, and stadium compliance procedures.
* Experience managing tills and basic operational reporting.
* Strong communication skills with the ability to coordinate effectively across multiple teams and departments.
* Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large‑scale events.
* Hands‑on, proactive approach with a strong work ethic and positive attitude.
* Able to coach, guide, and support team members to maintain consistent service standards.
* Comfortable working in a physically demanding stadium environment for extended periods.
* Able to handle customer complaints and operational issues professionally and efficiently.
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