Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Inpatient Booking Clerk
The closing date is 10 October 2025
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
We are seeking to recruit an Inpatient Booking Clerk to join the busy in-patient department within the Access Team.
The post holder will be involved in maintaining the delivery of the in-patient pathway of the Stage of Treatment, and Referral to Treatment Target (RTT) in line with national targets.
This will be achieved through the booking of consultants\' theatre lists, pre-operative assessments and management of their waiting lists, with the recording of all necessary information on the Trust Patient Administration System and Bluespier. The post holder will also be expected to carry out other clerical duties involved as deemed necessary.
Successful applicants will need to be able to display discretion when dealing with sensitive and confidential information and be able to deal calmly and politely with staff of all levels and the public both face to face and by telephone.
Applicants must be educated to GCSE level or equivalent. Experience of working in a busy office environment and using computers is essential. Experience of using Careflow, Bluespier is desirable but training in the use of necessary computer systems will be provided.
Main duties of the job
1. To manage and co-ordinate the inpatient pathway from the decision to admit to the day of admission. Maintaining a clear and robust inpatient waiting list, monitoring suspension/deferrals and ensuring capacity to treat all patients on the waiting list is available, working closely with the Inpatient Team Leader and Administrative Service Manager.
2. Assigned to Consultant Surgeons but will provide support and cover during periods of leave for colleagues.
3. Add patients to the inpatient waiting list from outpatient appointment and when decision to admit is made ensuring all information is entered on to the Lorenzo system.
4. Agree a date of admission according to the waiting times set out by relevant national directive.
5. Support with booking and co-ordination of mutual aid theatre activity, by liaising with secretaries and booking teams to receive notes and process for booking.
6. Arrange transfers of care internally and externally in accordance with RTT and trust policies.
7. Agree date for the patient to attend for formal pre-operative assessment and consent ensuring the relevant period between appointment and admission date is met.
8. Ensure that Joint school is arranged for applicable patients and coupled with other appointments where appropriate. Appointments To be outcomed.
9. Appropriate patients to be added to Remcare for pre-operative questionnaire and followed up accordingly. Communication with patients and scheduling.
10. Amendments of clinic slots and occasionally setting up additional clinics on Lorenzo.
11. Ensure all relevant documentation is present in the Health Care Records and all systems are updated.
12. Liaise with Team Leader/Supervisors regularly to receive updates on waiting times and discuss and make recommendations to improve waiting list management.
13. Ensure that patients receive all the relevant documentation pertaining to their admissions.
14. Plan and liaise with Consultants regarding admissions for their operating sessions.
15. Whilst arranging admission dates using knowledge of operating list capacity, plan operating lists.
16. Re-arrange cancellations (with and without consultant consultation) where appropriate ensuring full utilisation of theatre lists.
17. Provide information for clinicians regarding their waiting lists.
18. Provide a high level of customer care exchanging information with patients and staff regarding admission processes and procedures.
19. Liaise with Head of Patient Access and Administrative Services Manager to ensure all lists are utilised and planned efficiently.
20. To deal with queries from patients, medical and nursing staff in a diplomatic and sympathetic manner.
21. Participate in new staff training within the Department.
22. Maintain PAS details and update patient details.
23. Liaise with pre-op department re: changes, bookings, cancellations.
24. Liaise with other Hospitals to ensure notes and x-rays are forwarded for patients to be admitted.
25. Provide support to the Patient Access Manager, Administrative Services manager and Team Leader.
26. Ability to exercise initiative, have an independent judgement and decision making with situations arising as regards bookings
27. To Facilitate in service improvement to streamline a patients journey and to ensure that the Trust delivers a quality service and gold standard of patient care.
28. Maintain Consultant computerised diaries and hard copy diaries.
Person Specification
Qualifications
* GCSE maths and English
* Previous experience of Medical Records / Access Department
Skills
* Communication, including telephone
* Knowledge of booking systems
Knowledge
* Experience in an office environment.
* Knowledge of NHS RTT Targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
£24,937 to £26,598 a year pro rata per annum
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