Your newpany
My client is recruiting for a fantastic opportunity to join their team as a Repairs Administrator on a temporary basis.
Your new role
You’ll play a key part in the operational and administrative management of reactive repairs orders, helping to ensure high-quality, value-for-money services are delivered to residents. This role involves coordinating works, managing repair orders, and supporting both contractors and customers to resolve issues efficiently.
1. Coordinate works between residents and contractors, resolving site issues
2. Monitor and manage repair orders through topletion, keeping stakeholders updated
3. Handle customer repair issues to prevent escalation
4. Support the customer contact centre with repair queries and first contact resolution
5. Raise orders and invoices to support budgetpliance
6. Take and circulate meeting minutes
What you'll need to succeed
7. Experience managing a high-volume caseload in a reactive repairs environment
8. Knowledge of housing repairs, including regulatory requirements
9. Ability to coordinate works related to damp, mould, leaks, and structural damage
10. Strong stakeholder collaboration skills
11. Experience supporting vulnerable residents and resolvingplaints empathetically
12. Proficiency in housing management software - Northgate, CRM and Microsoft Office
13. Strong attention to detail and administrative skills