Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section in Bath. You will champion our stylish products and exceptional customer service, helping customers feel valued every time they shop with us.
Responsibilities
* Serve customers efficiently on the shop floor and at service points.
* Keep the store clean and tidy; ensure shelves are stocked.
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service.
* Build expert product knowledge to sell and promote our products and services.
* Utilise digital tools and in-store devices to enhance the customer experience.
* Be a brand ambassador and help create an inclusive store environment; support colleagues and the local community.
* Be flexible to work across various areas of the store as demands change.
Work Pattern
* Thursday: 14:00 - 19:00
* Saturday: 14:00 - 19:00
Purpose
To deliver a great shopping experience by putting customers first and championing the products, acting as the voice of the customer to help the business continually improve.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points.
* Keep the store clean and tidy; ensure shelves are stocked.
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
* Proactively engage with customers to understand their needs and deliver remarkable service.
* Build product knowledge to sell our products and services.
* Train to use all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
* High levels of customer service.
* Attention to detail and commitment to quality work.
* Open to feedback and able to adapt.
* Strong planning and workload management.
* Good communication and teamwork.
* Adaptability to changing situations.
* Good digital capability.
Everyone’s Welcome
M&S is committed to an inclusive organisation with flexible working options and an active Inclusion, Diversity and Equal Opportunities Policy. If adjustments are required in the recruitment process, please share your needs to ensure a fair and transparent assessment.
We’ll provide training on digital tools and customer engagement to support your successful contribution.
Note: This description keeps the essential job content and requirements while removing duplicate and non-essential content from the original posting.
#J-18808-Ljbffr