Salary £25,185-£25,989 per annum |37 hours per week | Permanent, Full time | County Buildings - North & East | Lancaster & Morecambe, Lancashire
To provide a friendly, welcoming, and professional front of house reception function and
provide general administration and office support to the Operational Facilities Manager and to the wider service management teams.
We are currently recruiting…
A friendly and helpful Facilities Receptionist/Administrator to work within the Facilities Management Service at Lancashire County Council.
Do you have a sparkling personality with excellent communication skills? Do you have experience in customer service and enjoy providing assistance and directions? If so, you could be the new face of our welcoming and supportive Neighbourhood Centre!
In this diverse role you will be working across our two main receptions – one entrance for our LCC Professionals and another for the service users who require access to our facilities or those who have general enquiries. There is plenty of variety to this job as no two days are the same; you will need to think on your feet and be ready to have all the answers to maintain impeccable customer service.
What we are looking for…
Empathy & Resilience – you will be empathetic in nature, greeting service users with a warm and welcoming smile so they are immediately put at ease – when working on the service user reception you may be dealing directly with members of the public (our service users) or even large multi-agency panel meetings with professionals – under these circumstances your resilience will be put to the test as individuals may be challenging and divulge information of a sensitive nature – it is important to remember you are here to help in anyway you can, so providing a sympathetic ear will be sure to brighten someone's day
Service Excellence – you will be a natural organiser, co-ordinating with other services to ensure basic facilities are maintained to a high standard, such as boiler services, alarm testing and liaising with other sites to book contractors for general maintenance and repairs – we want our site's to remain shiny and inviting so with your vigilance and attention to detail; it will allow us to keep our buildings fresh and compliant – you must be computer literate and proficient in using excel to keep our data up to date and accurate, we will also provide training on how to use our systems to book rooms for meetings
Collaborative – you will be joining a supportive and close knit team, working together to reach our goals building a lovely rapport with your colleagues – we take pride in looking after our team, focusing on well-being and providing support when needed - you will be working on a rota basis for each reception, 8.30 till 4.30 one week and 9 till 5 the next; we ensure safeguarding and company throughout your shifts by working in pairs where possible plus have practices and procedures in place on both receptions so you can work comfortably and safely throughout the day.
Why join us…
Benefits: A plethora of discounts & benefits from dog care to day care to days out or in, log cabins by Snowdon or holidays abroad, pampering and fitness for your mind, body & soul, long service awards, Medicash, support groups, public service pensions, cycle to work schemes and eye tests plus many more.
Development: you'll get support and development along the journey – there will be time for supportive reflection and supervision for yourself, opportunities for personal growth and development, multidisciplinary initiatives, mentoring, the opportunity to make a difference, feel valued and achieve the job satisfaction you've always wanted.
Inclusivity: we don't have a "one size fits all" idealism, we embrace diversity focusing upon delivering successful outcomes. We will go the extra mile to provide support or offer cover when needed should personal circumstances change at short notice.
How to apply…
Please feel free to contact us for an initial informal and confidential chat:
Andrew Felton on