Overview
Location: Birmingham Airport, Birmingham, England, United Kingdom. Contract: Permanent, Full Time, 4 days on, 2 days off shift pattern.
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Job title: Account Manager - Birmingham Airport. CHANEL Beauty.
Job Purpose
In line with the Fragrance & Beauty vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day-to-day running of the counter and continue to coach and mentor the team.
Key Responsibilities
* Leading the team: guide the team towards achieving results and developing individual talents; create an environment of ethics, integrity and diversity to foster positive collaboration; address and manage employee relations issues with support from the Retail Development Manager in line with local CHANEL policies; facilitate frequent team and individual communication to share knowledge; communicate the brand vision and business challenges to empower the team while holding them accountable.
* Business development: build CHANEL’s portfolio of clients through data capture in line with brand expectations; develop business initiatives aligned with brand vision and strategy; manage staff rotas and floor coverage to ensure optimal client experience; communicate retail and collateral stock needs; maintain understanding of the business environment; provide feedback and reporting to the line manager to influence strategies.
* Experience creator: lead by example on the selling floor, creating tailor-made client experiences and building long-lasting relationships; consider the omnichannel journey and help the team embrace digital shopping trends; facilitate resolution of client service complaints holistically; ensure the team has tools and training to deliver a CHANEL client experience; ensure visual merchandising guidelines are followed and the counter remains clean, tidy and welcoming.
* CHANEL Ambassador: embody the values of the brand; stay knowledgeable about CHANEL heritage and know-how, share with clients and team; implement training and pursue ongoing learning; ensure uniform and grooming guidelines are followed at all times.
Skills and Qualifications
* Leadership and management: strategic thinker, analytical, capable of challenging the status quo; relationship-focused; ability to develop and empower people; performance-driven, decisive, and focused on continuous improvement.
* Soft skills: strong verbal and written communication, storytelling; curiosity, adaptability, continuous learning; self-awareness, confidence, and stress management; enthusiasm, energy and motivation; integrity and ethics.
Benefits
* Private Medical Insurance (including pre-existing conditions coverage) with optional family member additions; Online GP app with 24/7 access; Cycle to work scheme.
* Pension, Life Assurance, and Retail Discounts across multiple retailers including supermarkets, gyms, days out, and hundreds more.
* Employee Assistance Program and mental wellbeing support lines.
* Arts & culture ticket discounts, CHANEL product discounts, and employee-only sales.
* Service awards programme offering CHANEL products, retail vouchers and additional holidays on milestones.
* Benefits are eligibility dependent and subject to change.
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