Customer Care Advisor Location: Belper, United Kingdom Contract: Full-time, Temporary Pay Rate: £12.93 per hour Shift Pattern: Monday to Friday, shifts starting anytime between 08:30 and 17:30 Are you passionate about delivering exceptional customer service and resolving issues effectively? We're looking for Customer Care Advisors to join our client's team on a temporary basis and help provide world-class support to their customers. What you'll do Take ownership of customer complaints, ensuring successful resolutions for both the customer and the business. Conduct thorough root-cause analysis and collaborate with internal departments to gather all necessary information. Manage incoming calls, emails, web-based and social media complaints, prioritising responses and maintaining case ownership. Provide clear, professional written communication and regular updates to customers and internal stakeholders. Work closely with the legal department when complaints escalate, ensuring compliance and accurate handling. Share insights and feedback to help improve processes and customer experience. What we're looking for Level 3 qualification in Customer Service is preferable; GCSE grade 4 in English and Maths (or equivalent) is essential. Previous experience in customer service or complaint resolution, ideally in a fast-paced environment. Excellent written and verbal communication skills, strong attention to detail, and proficiency in Microsoft applications and web-based tools. Knowledge of consumer rights and related legislation is advantageous. Empathy, resilience, and a strong drive to deliver world-class service. Ability to manage multiple cases simultaneously while maintaining accuracy and professionalism. If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.