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Desktop Support Engineer (Onsite) - Contract, Crawley
Location: Crawley
Job Category: Other
EU work permit required: Yes
Job Reference: 8e6cf7faac33
Job Views: 13
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description:
We are seeking an experienced Desktop Support Engineer to provide hands-on support for our end-user technology environment and associated field devices. You will work as part of a friendly and professional team, supporting a range of technologies including Microsoft productivity suite, desktop/laptop hardware, client-installed applications, meeting rooms, and video conferencing equipment.
What You’ll Be Doing:
* Provide technical support for end-user technology platforms
* Act as a subject matter expert in supported platforms
* Deliver face-to-face support to maintain the end-user environment
* Ensure incidents and requests are logged, tracked, and resolved in line with SLAs
* Communicate clearly with customers, colleagues, and third-party suppliers
* Support monthly security patching and resolve vulnerabilities promptly
Qualifications
What We’re Looking For:
* Proven experience in Desktop / End-User Support
* Strong knowledge of Microsoft productivity tools and desktop/laptop hardware
* Ability to work effectively in a customer-facing environment
* Excellent troubleshooting and communication skills
* Relevant technical certifications (desirable)
Measures of Success:
* Service Levels: Meeting availability and response time metrics
* Expertise: Maintaining technical certifications
* Feedback: Positive customer satisfaction survey results
Additional Information:
At Telefonica Tech, we believe inclusion is key for everyone to be their authentic self. We celebrate diversity as it sparks innovation. We encourage applications from individuals of all backgrounds and experiences. If you feel you’re a great fit, even if you don’t match every requirement perfectly, please get in touch.
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