Sales Administrator - Export Team
Sutton in Ashfield
£27,300 - £30,000 neg (salary reviewed every 6 mths up to the current 2-year salary of £36,000)
About them:
My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career.
The role:
They are looking for Sales Administrator to join their Export team. The role is to provide full administrative support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.
Key Duties:
* Accurate Order Processing
* Ensuring queries from Agents / Customers are resolved efficiently
* Processing credit & return requests
* Organising return shipments from distributorsConfirming delivery date information and keeping Agents/Customers updated with backorder information
* Ensuring despatch of orders with correct documentation
* Chasing parcels with carriers
* Providing feedback on product and service/operations to Export Office Manager
* Confirming special price agreements
* Following through sales enquiries from new contacts
* Coordinating visits from agents/distributors
* Maintaining and updating orderly filing systems
Person Specification:
* High level customer service / account management experience is essential and able to Demonstrate outstanding Customer Service experience
* Highly organised, with the experience of working in a fast moving business environment.
* Have meticulous attention to detail
* Knowledge of export sales administration process & export documentation - ideal but not essential
* Enjoys working as part of a wider team
* Ability to perform under pressure and remain calm
* Work using own initiative
* IT competent
* Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
* Able to adapt to change at short notice
* Strong communication skills both written and verbal
Other Information
* The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
* The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.
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