Job Description
Locality Officer
Location: ExeterRate: £22 Umbrella P/H
A fantastic opportunity has arisen for a proactive and community-focused Locality Officer to join a forward-thinking housing provider. This role is ideal for someone with a strong background in tenancy and neighbourhood management, who thrives on making a difference within local communities.
Key Responsibilities:
* Deliver high-quality, tenure-blind housing services across a designated locality.
* Act as a visible and trusted point of contact for residents, delivering timely and effective outcomes.
* Work collaboratively with internal teams and external partners to address customer needs.
* Maintain and improve homes, estates, and communal areas, ensuring residents feel proud of their neighbourhoods.
* Use customer feedback and data insights to shape service delivery and drive continuous improvement.
* Foster strong relationships with local stakeholders, including Local Authorities, to enhance community outcomes.
* Ensure services comply fully with legislative, regulatory, and organisational standards.
* Champion community engagement through a digital presence and on-the-ground involvement.
* Contribute to budget management and support compliance around financial regulations.
Requirements:
* Proven experience in delivering tenancy, leasehold, or neighbourhood management services.
* Excellent knowledge of housing-related legislation and best practice.
* Strong interpersonal and communication skills, able to influence, resolve issues, and build trust.
* Experience working with vulnerable customers and managing complex cases in partnership with support agencies.
* Confident in using digital systems and maintaining accurate records.
* Ability to manage competing priorities and deliver results in a fast-paced environment.
* A collaborative team player with a commitment to customer-focused service delivery.
* Professional housing qualification (e.g. CIH) desirable but not essential.