Company
As the world's leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit
Location: Holborn, London (hybrid)
Full-Time, Permanent Position
Position Summary
As part of the global client services team, this role is responsible for providing account management support across several of our high-profile Hollywood Studio and UK Independent accounts. This role requires engagement with the various operational departments and other internal stakeholders, to ensure service delivery is smooth and performant.
Role And Responsibilities
* Gathering and assimilating client information and schedules
* Providing detailed planning to operational areas
* Inputting all projects and associated processes/work orders into the production system in an accurate and timely manner.
* Working with other members of the client services team and the scheduling department to ensure that deadlines are met.
* Monitor and track work through operations, prioritising and chasing activities in line with client deadlines, ensuring that production system is accurately updated at all times.
* Resolve any issues relating to timelines or scheduling conflicts, updating the account management team at regular intervals.
* Ensure data entry is accurate and updated to facilitate invoicing and billing.
* Respond to billing queries raised by the account management team and finance department.
* Liaise with other UK and international Deluxe entities to facilitate end-to-end workflows for client projects.
* Learn, understand and adhere to Deluxe workflows and procedures as well as new technologies relating to digital cinema and online content
* Always look to improve operational efficiency and effectiveness
Key Requirements
The ideal candidate will have strong interpersonal skills, with excellent verbal and written communication, as well as:
* Ability to work well under pressure and within a team
* Highly organised and able to work independently within own process
* Proven ability to identify the correct problem and solve it
* Strong attention to detail and ability to juggle multiple priorities is a must
* Ability to work well under pressure and within tight deadlines
* Ability to listen and engage different cultures and perspectives
* Positive, service-oriented personality
* Ability to learn and process information quickly is a plus
* Must be flexible to work extended hours to meet project deadlines from time to time
Diversity Statement
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.