Scheduling Lead - Edinburgh | £31,000 | Permanent Job Type: Permanent Start Date: Immediate (or following notice period) Industry: Maintenance / Facilities Management Location: Edinburgh Salary: £31,000 Working Hours: Monday - Friday, 8:00am - 4:00pm (Flexi) Job Description: A fantastic opportunity has arisen for an experienced Scheduling Lead to join a leading maintenance team in Edinburgh. This role will see you managing a team of contact centre operatives, ensuring efficient scheduling and planning operations across the business. Prior experience in a planning or scheduling environment is essential. Key Responsibilities: Day-to-day management of the contact centre team Conducting monthly 1:1s and performance reviews Maintaining training documentation and supporting staff development Ensuring all compliance and scheduling processes are adhered to Supporting management in implementing new processes Leading and motivating the team in a dynamic and fast-paced environment Requirements: Minimum 3 years' experience in a contact centre environment Proven experience in a leadership or supervisory role Strong communication and organisational skills High attention to detail and ability to prioritise workloads effectively Comfortable leading a team through change and process improvement If you're interested in this opportunity, please send your CV to or call Jess on (phone numbe...