Overview
Join to apply for the Floating Leasing Associate role at Lendlease.
We are currently recruiting for a Leasing Associate to join our Build to Rent (BTR) business on a 3-month fixed-term contract. Our Leasing Associates offer residents exceptional service throughout all property operations; the customer is at the heart of what we do.
What you will do
* Use a strong and professional greeting approved at the community. Paint “word pictures” to describe the community to future residents and attempt to set an appointment.
* Consistently and accurately track all traffic. Properly fill out Company Guest cards. Obtain phone numbers and request appointments from all telephone traffic.
* Effectively qualify future residents, verify applications, prepare resident files, and related paperwork within 48 hours.
* Understand and accurately prepare all Company paperwork.
* Assist management in completing an accurate market survey.
* Promote a professional and courteous attitude with residents and peers.
* Attend to resident concerns, complaints or inquiries.
* Implement a professional and courteous attitude throughout all property operations.
* Promptly attend to resident complaints and/or comments. Instruct associates to show a caring attitude in their work.
* Make unsolicited calls to residents to ensure service satisfaction.
* Respond to all feedback from customers with corrective action.
* Conduct thorough move-in orientation and apartment inspection with new residents.
* Complete paperwork, prepare lease, sign lease, and accompany resident to view apartments.
* Be flexible to frequent changes within property, office and company.
* Be willing to cover other properties as needed and as directed by the Community Manager and/or Regional Manager.
* Exercise confidentiality.
You will bring
* Previous work or property management experience is desirable; we also consider prior customer service experience in hospitality or retail.
* Ability to deal well with people and make them feel comfortable quickly.
* Professional appearance and demeanor.
* Good organizational skills.
* Outstanding communication skills.
* Strong customer service representation.
* Ability to sell and promote the property.
* Ability to read and write English fluently and perform basic to intermediate mathematical functions.
* Proficient in Microsoft Office.
What We Provide
* Flexible and hybrid work options
* Industry leading pension scheme
* Private medical health benefit and dental plan options
* Enhanced parental leave
* Life assurance
* 25 days annual leave with the option to buy or sell additional days
* Wellbeing leave
* Health and wellbeing support and initiatives
* 24/7 confidential Employee assistance programme
* Discounted gym membership to over 2,500 gyms nationwide
Belong at Lendlease. We offer workplaces that unite diverse minds; where respect, equal treatment and equal opportunity are the norm. We are a disability inclusive employer. If you need any adjustment or changes to the process, email us.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Management
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