Overview
Title: Operations and Administration Manager
Location: Birmingham, United Kingdom
Type: Full-time
Salary: £32,000 – £36,000 per annum
Benefits: Company car, holiday pay, company pension
Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of leading and building high-performing teams?
If so, Diaspora Insurance seeks someone qualified to join our dynamic team as an Operations and Administration Manager
Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks.
About The Role
The Operations & Admin Manager (OAM) reports to the Channels Director. This role is critical in ensuring that all processes are efficient, compliant, and aligned with the company’s strategic goals. The Insurance Operations Manager will be responsible for managing teams, streamlining workflows, and ensuring customer satisfaction while adhering to industry regulations.
They will oversee the daily operations of Diaspora Insurance, enforce company policies, ensure smooth functioning of administrative processes and efficient delivery of services to clients and all stakeholders. They are jointly responsible for managing budgets, implementing policies and procedures, and supervising staff. This role involves coordinating stakeholders, service providers, department heads and managers, conducting audits, and providing administrative support to company directors.
Key Responsibilities Of An Insurance Operations And Administration Manager
* Overseeing daily operations
o Ensuring all departments are running smoothly and efficiently
o Client acquisition, from pre-sale engagements, onboarding processes and systems to post-sale customer service, including claims management
o Asset management for fixed assets and movable assets (cars, laptops, mobile phones, tablets, cameras, merchandise); stock control and tracking
o Diaspora Insurance House building management – contractors and service providers, building systems (fire, security, insurance) and supplies management, expenditure control
o Diaspora Insurance House building usage – optimal office space allocation, including office events approval, coordination and management
o Liaise with line managers or heads of departments to review duties, align processes, and enhance operational efficiency
* Managing budgets and expenditures
o Reviewing and monitoring financial performance, preparing operational plans, and adhering to budgetary allocations
o Creating systems to discourage unplanned expenditure and accountability for money spent
o Establishing expenditure approval structures and levels
* Implementing policies and procedures
o Developing and enforcing all approved company policies and procedures to ensure consistency and compliance
o Assessing and recommending areas for improvement
* Supervising staff
o Participate in hiring, training, and managing staff to ensure effective performance and adherence to policies
o Supporting human resources management and optimal deployment
o Overseeing HR systems, including staff rota and attendance in liaison with line managers
* Providing administrative support
o Coordinating with partners and stakeholders, performing file audits, and offering administrative support to company directors
* Managing client relationships
o Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns
* Ensuring compliance
o Monitoring compliance with relevant regulations and policies in liaison with Compliance Department
o Maintaining a system to log and track all key tasks in the Compliance Department
* Client communication
o Communicating with clients, brokers and other stakeholders to address inquiries and ensure client satisfaction; maintain task logging in the system and HR infrastructure, as well as customer support in the Customer Care Department
* Finance & Accounts Department
o Maintain a system to log and track all tasks in the system and HR infrastructure
o Liaise with the Finance Manager to monitor and produce all relevant reports
Specific Tasks Within The Insurance Industry
* Claims management: Overseeing the claims process, including verifying coverage, processing claims, and ensuring compliance with policies and regulations
* Policy management: Managing policy documents, tracking policy alterations, and preparing application and administrative records
* Underwriting operations: Processing underwriting data, ensuring accuracy and timeliness, and adhering to industry practices and regulations
Renewal Processes
Coordinating the end-to-end insurance process, including the issuance of insurance documents and ensuring timely renewals of policies
Qualifications And Skills
* Education: A bachelor’s degree in business administration, insurance, or a related field is typically required. An MBA is an added advantage
* Experience: Minimum of 5 years relevant experience in insurance operations, administration, or claims management is essential
* Skills: Strong organisational, communication, and problem-solving skills are crucial
* Knowledge: Knowledge of insurance products, policies, and regulation is required
* Leadership: Proven leadership and team management skills
* Other: Experience with relevant software and systems is a plus
Required: UK driver’s license
To apply, please submit your CV and application letter to hr@diasporainsurance.com
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