Nigel Wright are working with a client to recruit an experienced Interim Service Delivery Manager (Hard Services) to lead engineering and estates maintenance operations across a complex, multi-site environment.
This role will suit a technically strong professional who can ensure safe, compliant, and high‑performing building services while supporting ongoing operational delivery and improvement initiatives.
Regular travel will be required across sites in Forest Hall, Killingworth, and North Shields.
Key Responsibilities
Operational Delivery
* Lead all mechanical, electrical, and building fabric maintenance activities
* Oversee planned preventive maintenance (PPM), reactive works, and lifecycle programmes
* Ensure systems such as HVAC, electrical, water, fire safety, and lifts operate effectively
Compliance & Risk Management
* Ensure full compliance with statutory and regulatory requirements
* Maintain accurate compliance records, asset data, and audit trails
* Act as Authorised Person where required (e.g. electrical, mechanical, pressure systems)
* Manage specialist contractors and supply chain performance
* Monitor KPIs, SLAs, and service delivery standards
* Review RAMS and ensure safe systems of work
Leadership
* Lead, motivate, and develop in-house engineering teams
* Plan and prioritise workloads to maximise efficiency
* Promote a culture of safety and continuous improvement
* Support budget management across maintenance and projects
* Monitor spend and support forecasting
Projects & Strategy
* Support delivery of engineering projects and estate improvements
* Provide technical input on design and engineering standards
* Contribute to sustainability and energy efficiency initiatives
Stakeholder Engagement
* Engage with internal stakeholders and external partners
* Communicate clearly on works, risks, and service impacts
* Support incident response and business continuity
About You
Qualifications & Knowledge
* Strong Mechanical, Electrical, or Building Services Engineering background
* Health & Safety qualification (IOSH/NEBOSH preferred)
* Authorised Person status advantageous
Experience
* Significant experience managing hard FM in a multi‑site environment
* Proven track record managing maintenance teams and contractors
* Strong understanding of statutory compliance and technical standards
Skills
* Strong leadership and people management capability
* Excellent technical knowledge of building services systems
* Commercial awareness and contract management experience
* Organised, analytical, and solution‑focused
Additional Information
* Enhanced DBS check is essential
* Participation in an on‑call rota may be required
* Occasional evening/weekend work may be necessary
If you are an experienced Hard Services professional available for an interim assignment and looking to make an immediate impact, please get in touch via Nigel Wright.
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