Social media & Community Executive
Department: Sales and Marketing
Location: Urban Playground Head Office, Nottingham
Role Description
To own the day-to-day execution of our social media channels, ensuring content is scheduled, published, monitored and optimised across multiple brands and venues during a critical growth period, including the launch of our Chicago venue, while looking after London and Manchester
Essential Duties and Responsibilities
Social Media Management
* Own the social media content calendar across multiple brands.
* Schedule and publish content across Instagram, TikTok, Facebook, LinkedIn and YouTube.
* Ensure content is published accurately and on time.
* Coordinate content requirements across multiple stakeholders.
Community Management
* Monitor comments, messages and engagement across all channels.
* Respond to customer enquiries in line with brand guidelines.
* Escalate customer service issues where appropriate.
* Drive engagement and conversation within online communities.
Content Coordination
* Work with internal teams, agencies, creators and designers to ensure content is received and published on schedule.
* Support launch campaigns, activations and events.
* Manage content libraries and asset organisation.
Performance & Reporting
* Monitor performance of content and campaigns.
* Identify top-performing content and trends.
* Provide weekly reporting and recommendations.
Candidate Requirements
Key Skills and Competencies
* Strong interpersonal skills and ability to influence senior stakeholders.
* High attention to detail with the ability to see the bigger picture.
* Ability to manage multiple priorities and meet tight deadlines.
* Comfortable working in a fast-paced environment.
* Excellent written communication skills.
Qualifications and Experience
* Marketing Qualification or Degree.
* Social media native with strong understanding of Instagram, TikTok and YouTube.
* Hospitality, leisure, entertainment or consumer brand experience preferred.
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