Debt Negotiator/Credit controller B2B - £35-40k + bonus scheme
As a Debt Negotiator/Credit controller with our client, you’ll be on the front line of our recoveries process — engaging directly with debtors, understanding their positions, and negotiating structured payment outcomes that work for all parties. You’ll combine your communication skills, commercial awareness, and resilience to recover outstanding debts swiftly and ethically, using their in-house tech and playbooks.
You’ll also work alongside legal, credit analysts, and client success teams to ensure our clients’ interests are secured without compromising on professionalism or clarity.
Key Responsibilities
* Engage with business debtors by phone, email, and digital platforms to negotiate repayment terms.
* Use their tech platform to track, manage, and escalate recovery cases efficiently.
* Apply a firm yet empathetic approach to understand financial positions and overcome objections.
* Agree repayment plans, settlements, or legal referrals based on risk and timelines.
* Maintain accurate case notes and data within internal systems.
* Flag potential risks or opportunities to the Head of Recoveries.
* Collaborate with legal and compliance teams on complex or disputed cases.
* Uphold their standards of ethical, reputation-protecting collection practices.
What We’re Looking For
* 1–3 years’ experience in debt collection, credit control, or commercial negotiation.
* A confident communicator — persuasive, calm under pressure, and solutions-focused.
* Strong commercial awareness and emotional intelligence.
* Highly organised with great attention to detail.
* Resilient, adaptable, and unafraid of tough conversations.
* Experience working with CRM or collections platforms (Salesforce, Chaser, Zoho etc.) a bonus.
* A desire to work in a fast-paced, high-growth, tech-forward environment.
What You’ll Get
* Competitive base salary + bonus scheme tied to recoveries.
* Flexible hybrid working with a Bristol base.
* A role in a fast-growing scaleup challenging a legacy industry.
* Ongoing training and professional development.
* A collaborative, no-nonsense team culture where your voice matters.
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