Job Description
I’m partnering with one of the most dynamic, service-obsessed, and downright inspiring businesses I’ve ever worked with. Their NPS? Off the charts. Their culture? Next level – driven by growth, development, and a united focus on winning together.
This is a business that moves fast, asks smart questions, challenges the norm, and delivers game-changing operational solutions that set a new benchmark for both customer and employee experience. This role – and this company – will stretch you, excite you, and reward you in equal measure. They don’t just stand apart for what they do, but for how they do it: high standards, shared victories, and ambitious service delivery that creates measurable results.
In recent years, they’ve evolved at pace; scaling capabilities, embedding smarter systems, and expanding in all the right directions. Now, they’re ready for the next chapter and are searching for a Senior Operations Manager to lead the charge.
This isn’t just a role – it’s a leadership challenge at the heart of their growth. You’ll be steering operational performance, empowering a high-performing team, and shaping the way the business delivers excellence at scale. Your ability to inspire, develop, and align people will be just as important as your operational know-how.
To thrive here, you’ll need to be:
* A strategic thinker who can turn vision into structure, delivery, and momentum
* A proven leader with experience managing and motivating multi-functional teams to achieve big goals
* Obsessed with quality – able to see the detail without being lost in it
* A collaborative operator who earns trust, builds alignment, and gets the best from others
* Comfortable in a fast-moving, ever-evolving environment, building systems and processes that scale
* Experienced in FMCG or the service sector – a strong advantage
This is a fast-growing SME that’s delivering something genuinely different – do you want to be part of the journey?
To apply directly, please send a copy of your CV to sarah@signaturecm.co.uk or alternatively, click 'Apply'.
Whilst we will always endeavour to respond to you, due to the high levels of applications we receive, this isn’t always possible. If you are not contacted within 3 working days, unfortunately, you haven't been shortlisted for this role.
Please note Signature Career Management is acting as an employment agency.
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