Job Description
Overview
The New Homes Sales Advisor plays a key role in delivering a best-in-class customer experience and driving sales across new-build developments. Acting as the primary point of contact for prospective buyers, you will guide customers through every stage of the sales journey—ensuring a smooth, professional, and engaging process from first enquiry to legal completion.
Key Responsibilities
Customer Engagement & Sales
* Welcome prospective buyers, qualify enquiries, and conduct professional tours of show homes and developments.
* Present product features, available plots, pricing, incentives, and the overall benefits of buying a new-build home.
* Manage the full reservation process, ensuring compliance with company and industry guidelines.
* Achieve sales targets while maintaining exceptional customer satisfaction levels.
Customer Journey Management
* Provide clear, consistent communication to customers from reservation through to completion.
* Liaise with solicitors, mortgage advisors, and internal teams to support buyers throughout their purchase.
* Conduct home demonstrations and assist with key handovers to ensure a positive move-in experience.
Site & Presentation Standards
<...