(Client Services Manager) - Position Overview
Our client are a dynamic and fast-growing specialist freight forwarder, created through the merger of three highly successful transport businesses, combining decades of industry expertise into one powerful operation built around exceptional service.
With a large, modern fleet and nationwide and European coverage, they deliver same-day, dedicated and next-day solutions alongside specialist services including airline deliveries, x-ray screening and trunking. Backed by a state-of-the-art IT infrastructure and customer-focused systems, the business is committed to making every client interaction seamless, efficient and personal.
Due to continued growth, our client are now seeking a passionate and driven Client Services Manager to lead the customer experience and play a key role in strengthening long-term client relationships.
This is an exciting opportunity to join a forward-thinking business where your ideas will be valued, your leadership will make a real impact, and your career can grow alongside the company.
The Role & Responsibilities:
As Client Services Manager, you will take ownership of the customer journey - from onboarding new clients through to delivering outstanding ongoing service. You'll lead and develop the Customer Liaison team, ensuring service standards remain consistently high while identifying opportunitie...