We are working in partnership with a leading, values-driven organisation to recruit a passionate and detail-oriented Customer Service Executive. This role offers an exciting opportunity to join a collaborative team committed to delivering outstanding service and support to a broad customer base. The ideal candidate will bring strong communication skills, a proactive mindset, and a genuine enthusiasm for building positive client relationships. If you thrive in a fast-paced environment and are keen to contribute to a culture of excellence, this could be the perfect fit.
Key Responsibilities
1. Provide assistance and advice to customers, drawing on a solid understanding of the companys products and services
2. Accurately and efficiently process customer orders using Oracle NetSuite or a similar ERP system
3. Identify opportunities to offer additional products and foster strong, ongoing client relationships
4. Enter orders received via email, phone, or website with a high degree of accuracy, and send order acknowledgements, flagging any changes to pricing or availability
5. Communicate with customers in a courteous and professional manner via telephone, email, and written correspondence
6. Investigate and resolve cus...