Are you an experienced operational leader looking for an opportunity to shape and develop a fast paced frontline mental health crisis service?
The Mental Health Single Point of Access (MH SPA) is seeking an organised, proactive and highly motivated Operations Manager to support the day to day running, performance and ongoing development of our 24/7 mental health crisis service.
This is a key operational leadership role within a dynamic and evolving service, responsible for ensuring the safe, effective and efficient delivery of high-quality crisis care across the MH SPA and NHS 111 Mental Health pathway.
Working closely with the wider leadership team, the post holder will oversee operational performance, workforce planning, service processes and governance systems to ensure the service consistently meets performance standards, delivers positive patient outcomes and remains responsive to the changing demands of urgent mental health care.
The post holder will play a central role in driving service improvement, embedding robust operational processes, leading change initiatives and ensuring staff are well supported, developed and equipped to work safely within a high-pressure environment.
This is an exciting opportunity for a strong operational manager who thrives in busy environments, is passionate about continuous improvement and has the confidence to lead in a complex and demanding service.
As Operations Manager, you will provide operational oversight of the MH SPA service, ensuring effective day to day delivery and supporting the wider strategic development of the department.
Your Responsibilities Will Include
* Overseeing the day to day operational running of the MH SPA and NHS 111 Mental Health service
* Monitoring staffing, service demand and performance to ensure safe and responsive service delivery
* Leading workforce planning, rota oversight and service resilience planning
* Managing recruitment, onboarding and line management processes for administrative structures
* Supporting performance management processes including sickness, attendance, welfare and development meetings
* Monitoring service performance against internal and external KPIs and taking action where standards are not met
* Leading on complaints, incidents, investigations and governance actions
* Producing performance reports, business cases and service improvement plans
* Supporting the implementation of policy, pathway and process changes across the service
* Leading operational audits, quality improvement work and compliance monitoring
* Working collaboratively with internal and external stakeholders to maintain effective partnership working
* Supporting the leadership team in the delivery of wider strategic and operational objectives
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