Job Description
Customer Service Administrator
Due to continued growth, an exciting opportunity has arisen to join a dynamic Customer Services Team.
This role is ideal for someone who thrives in a fast-paced environment, enjoys variety, and is passionate about providing outstanding customer service. You’ll be working closely with both customers and internal teams, supporting the full supply chain process and helping to build long-term, trusted relationships.
Key Responsibilities:
* Delivering a proactive and exceptional level of customer service.
* Supporting customer deliveries by processing and tracking customer orders.
* Managing delivery schedules and resolving any order-related issues.
* Providing quotations and cost estimates.
* Handling customer queries and offering effective solutions.
Skills & Experience Required:
1. Minimum 2 years’ experience in a similar office-based customer service role.
2. Confident communicator with strong interpersonal skills.
3. Highly organised with a logical approach to work.
4. Comfortable using Microsoft Excel; ERP system experience is a bonus.
5. Strong problem-solving and analytical abilities.
6. Team-oriented and able to work collaboratively across departments...