FNOL Claims Handler
Monday-Friday 8:30am-5:00pm
Manchester (office based)
Salary £26,000-£28,000 DOE
Do you have motor claims experience?
Would you like to join a growing business with excellent progression opportunities?
We are looking to recruit a FNOL Claims Handler within our Motor Division. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met.
You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business.
Key Skills:
* Excellent degree of knowledge of motor related claims and principles
* Excellent communication skills, both oral and written
* Good degree of IT competency and literacy
* Demonstrate personal and professional integrity and lead by example
* Ability to work and contribute positively as part of a team and in isolation
* Ability to work accurately under pressure, adhering to deadlines and service standards
* Minimum 12 months FNOL Claims experience
The role involves:
* To demonstrate a high level of technical quality and service delivery
* To provide exceptional customer service at all times
* To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
* To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
* To work closely with the other team members and Managers to ensure service is delivered to the highest possible standard
* To be accountable for the satisfactory resolution of any issues
Benefits:
* 33 days holiday
* Fully paid training
* Excellent progression opportunities
* Salary reviews
* Company pension scheme
* Company social events
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