Vehicle Service Advisor Cheltenham | Up to £30,000 Basic Salary + Up to £6,000 Bonus | Excellent Career Development Opportunities
Are you an experienced Vehicle Service Advisor seeking a new challenge with a reputable dealership? Our client, a well-established franchise-approved car dealership in Cheltenham, is looking to recruit a professional and customer-focused Vehicle Service Advisor. This is an excellent opportunity to develop your career within a supportive team environment, offering comprehensive training and strong progression prospects.
Benefits:
Up to £30,000 starting basic salary, commensurate with experience
Monthly incentivised bonus scheme of up to £6,000
23 days holiday plus bank holidays, increasing with length of service
Full manufacturer-authorised training to support your professional development
Company pension scheme
Staff discounts, including online retail, personal healthcare, and gym memberships
Ongoing career progression within a highly regarded automotive retailer
Working hours: Monday to Friday, 8:00am - 5:30pm, with a 1 in 2 Saturday roster, 8:30am - 12:30pmDuties of a Service Advisor:
Greet customers in the Service Department and provide an excellent customer experience
Liaise with the workshop team to chase work in progress and update customers on their vehicle status
Schedule vehicle services, maintenance, and repairs efficiently
Upsell additional products and services where appropriate
Arrange courtesy vehicles when applicable
Liaise with manufacturers regarding warranty authorisations and warranty procedures
Maintain accurate records of customer interactions and vehicle history
Ensure high levels of customer satisfaction through clear communication and professional serviceRequirements:
Proven experience as a Vehicle Service Advisor or a similar customer service role within the automotive industry
Strong communication skills with the ability to engage with customers effectively
IT literacy, ideally with experience using Kerridge, ADP, or similar dealership management systems
Full UK driving licence with minimal points
Organisational skills to manage scheduling efficiently
Knowledge of warranty procedures is advantageous, though not essential
Ability to work well within a team and deliver exceptional customer serviceThis is a fantastic role for a motivated Vehicle Service Advisor looking to join a top-tier dealership committed to staff development and a positive working environment. Our client values professionalism and offers a rewarding career path within a well-regarded automotive group.
Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Cheltenham and Gloucestershire, today to discover more about this fantastic opportunity.
Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today