Technician 2

Job Description

Join a leading independent telecom and services provider as a Technician 2!

Job Overview:As a Tech 2, you will provide on-site IT support either as part of a team or as the primary point of contact, handling hardware installations, laptop builds, desk-side assistance, and troubleshooting for users and meeting rooms. You will also maintain accurate ServiceNow records, adhere to standard procedures, perform proactive checks, manage warranty repairs, handle walk-up queries, and escalate issues as required while holding a valid UK driving licence.

Location: Warrington WA3 7TH

Rate: An hourly rate, in-scope IR35, of £14.90 (PAYE) OR £19.33 (via a Hays Approved Umbrella Company).

Contract Length: 22 Jun 2026 - 30 Aug 2030

Shift Pattern: Mon - Fri, 09:00 - 17:30

Key Responsibilities

• Working either within a team on site or as the single point of contact for site.
• Provide desktop hardware installation and swap services and assist users if required.
• To start automated builds and simple scripted post-login configuration on laptop computers in the case of software failure, and manage hardware repair through the customer defined warranty routes where required.
• Provide desk side support functions to the customer if needed and handle walk-up queries for software and hardware issues.
• Upkeep of system records, principally ServiceNow. Strict adherence to procedures, scripts and polices is a must.
• Proactive scheduled desk and meeting room checks to ensure maximum possible availability.
• Meeting room support and fault diagnosis.
• Ensure the Team Leaders are aware of any issues or potential escalations.

Additional Information

Interview Process: MS Teams/Telephonic/In-person

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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