Overview
Counter Associate for "The Ordinary" Boots Market Street in Manchester. This is a flexible, part-time customer service role in a beauty and retail environment.
Responsibilities
* Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
* Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
* Ensure standards for quality, customer service, and health and safety are met
* Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
* Manage customer feedback and queries
* Assist in maintaining counter standards of cleanliness and organization
* Be aware of and assist in maintaining DECIEM’s merchandising concepts
* Ensure tidiness standards are always respected and maintained
* Conduct product refunds and address customer issues in a positive manner
* Responsible for building meaningful relationships with department managers and clients. High standard communication
Skills and qualifications
* Experience in the Retail, and luxury industry is highly desirable and ideally within Fragrance, Beauty, Fashion, and Luxury Goods sectors
* Comfortable in engaging customers and applying products to the customer while providing consultations
* Ability to multi-task, while providing professional and outstanding customer service
* Desire to spread brand awareness
* Effective time management and communication skills
What you’ll gain
* Generous holidays allowance
* Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more
* Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning
* First dibs on new products
* A generous discount on DECIEM products for you, your family, and your friends
Equality, diversity and inclusion
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable laws. We are committed to creating an inclusive and accessible workplace. If accommodation is required during the recruitment process, please notify us.
How to apply
Thank you for reading. If you are interested, please send your resume. Note: only shortlisted candidates will be contacted.
Job details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Research Services
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