Title: IT Support Analyst
Location: Chelmsford
Salary: 25,000
Days/Hour of work: Monday - Friday, 09:00 - 17:00
Benefits
* Onsite parking
* 25 days holiday, plus bank holidays
* Frequent socials, including Summer and Christmas parties
* Environmentally conscious - youll be supplied with sustainable products
* Monthly company lunches
* Excellent progression opportunities
* Opportunity to participate in local fundraising
* Long service awards
* Amazing inhouse training
The business
Are you passionate about technology and eager to build your career in a fast paced and collaborative environment? Our client is looking for a proactive and customer focused IT Support Analyst to join their growing IT team. This is a fantastic opportunity to become a key part of the business, providing hands on technical support and ensuring colleagues have the tools and systems they need to work effectively. As an IT Support Analyst, you will be at the heart of IT operations, responding to support requests, troubleshooting technical issues, and helping users navigate a wide range of systems and technologies. Youll gain exposure to modern IT environments, including Microsoft 365 and cloud based platforms, while developing practical experience across hardware, software, and infrastructure support. This role offers a brilliant platform to grow your IT career in a supportive and professional setting. Youll work alongside experienced IT specialists, be encouraged to take ownership of issues, and build your technical and customer service skills while making a real impact on the user experience and wider business performance.
Responsibilities
* Deliver first line technical assistance to colleagues via telephone and email, ensuring all IT issues are accurately logged and documented.
* Provide regular updates to users on ticket progress to manage expectations and maintain clear communication.
* Maintain a responsive and effective support service that consistently delivers a positive user experience.
* Diagnose and resolve technical issues across multiple systems, applications, and technologies using both remote tools and hands on support.
* Actively oversee service desk workloads, allocating unattended tickets and keeping records and actions up to date.
* Support internal office moves and desk setups, focusing on the installation and configuration of IT equipment for users.
* Carry out structured cabling tasks and manage network patching requirements.
* Oversee the tracking, control, and upkeep of IT assets and inventory.
* Support the delivery of application and infrastructure initiatives as part of wider IT projects.
Requirements
* You will be an IT graduate or will a have 1-2 years of relevant experience.
* Strong knowledge of corporate IT infrastructure, including Microsoft 365, Azure AVD, Windows Server (2019/2022), Active Directory user and device administration, VOIP systems, and a range of standard and bespoke software applications.
* Experience with service desk tools such as Zendesk (or equivalent), ITIL-aligned support processes, and working within regulated or financial services environments (preferred).
* Hands on experience with end user hardware setup, configuration, maintenance and asset management, including liaison with third party suppliers and contractors.
* Demonstrated ability to deliver high quality user support, including Executive and VIP stakeholders, with a strong focus on customer service.
* Highly organised with excellent time management skills and the ability to prioritise workloads in fast paced, deadline driven environments.
* Strong communicator with excellent verbal, written and listening skills, able to build positive working relationships across all levels of the organisation.
* Proactive, self motivated, and team oriented, with the resilience to work effectively under pressure and take initiative when required.
We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyones chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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