Salary: £38,000 - £40,000 per annum
Employment type: Permanent
Hours per week: 37
Reporting into: Quality Manager
Department: Registry
Click here to read the full job description and view our excellent benefits here
This role operates on a hybrid working arrangement that will require 1 day in our Coventry head office per month. This may fluctuate in line with business requirements. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.
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About Arden University:
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
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About our Department:
The Appeals Team Leader will sit within our Quality and Registry team that is the Universities administration hub for our students. It is responsible for a wide range of functions, from governance through to student administration, marking and assessment. The team are also responsible for processing all results and grades for the student's and produce all certificates that are awarded at the graduation ceremony.
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About the Opportunity:
The Appeals Team Leader plays a key role in overseeing the day-to-day operations of the Academic Appeals Team, ensuring the effective management and resolution of student appeal casework. The role is responsible for delivering a high-quality, consistent service that supports students while maintaining the integrity of the University's academic governance framework.
Leading the operational delivery of the appeals process, the position ensures that all cases are managed in accordance with Arden University's policies and procedures, as well as relevant external regulatory requirements. The role safeguards fairness, transparency, and compliance across all appeal activities.
The Appeals Team Leader drives service excellence within the team, embedding best practice, maintaining high standards of case management, and ensuring timely, clear communication with students and internal stakeholders. Through effective oversight and continuous improvement, the role supports a robust, student-focused appeals process that upholds the University's academic standards and regulatory obligations.
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About You:
Essential Skills / Experience
* First line managerial experience – scheduling, monitoring, and reviewing work by others.
* Experience of prioritising work to meet deadlines.
* Experience of case management or academic administration Experience of minute taking and providing secretarial support to formal committee or panels and meetings involving internal and external stakeholders.
* Used to working in a fast-paced environment under time pressure to meet strict deadlines.
* Experience of working with a variety of IT systems including SharePoint and office 365, Microsoft packages.
* Experience of handling and investigating complex queries.
* Experience of action planning and reporting An understanding of case management, and effective triage.
* Experience of working/responding independently and dealing with unforeseen problems and circumstances and using own initiative.
* Understanding of data protection principles and how they apply to work practice.
Desirable Skills / Experience:
* Experience of working in a Higher Education/Further Education environment.
* Experience of working with student record systems or large IT record systems'
* Experience of working with policies and procedures relating to appeals and complaints.
* Awareness of developments in higher education and external professional environment that impact on the role.
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Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
* 30 days holiday + bank holidays on-top, and even a Christmas closure
* A generous Aviva pension plan, company contributions starting from 7%
* SimplyHealth plan option
* Private Medical Insurance coverage (applies to certain job roles)
* Access to Perkbox benefits
* Study any Arden course for free, with a discount for all family and friends
* Plus, other excellent benefits
* Our 'Golden Ticket' which allows you to gift anyone in your life a free Arden education
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Our Values:
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
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Closing Date: 26th February (Midnight)
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
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Equity, Diversity & Inclusion:
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
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Sponsorship statement:
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.