We are recruiting an Order Handler to join our team based at our UK head office in Ashby de la Zouch, covering maternity leave (12 months FTC).
The purpose of this role is to carry out the handling or orders received by our internal and external customers, this would include data entry of orders, order processing, liaising with purchasing teams and ensuring orders are dispatched on time and other relatable tasks as required.
The workload is demanding but rewarding, so having experience within an order-handling or contact centre environment would be ideal as well as being a self-starter.
You will report to the Team Leader.
The role is a fixed term position (12 months) covering maternity leave.
Your main responsibilities will include:
* Data Entry of all orders on to local system
* Liaise with purchasing team for purchases
* Ensure all orders processed by deadlines locally and globally
* Ensure all orders are dispatched on time
* Advising customers of orders and deliveries
* Ensuring all paperwork is actioned and information collated to send to customers
* Action all queries relating to dispatches
* Taking customer service calls from Internal & External customers
Qualifications
What we are looking for in you:
* Administrative experience
* SAP experience, or similar is beneficial (but not essential)
* Pass grades in English at GCSE or equivalent
* IT skills especially in Microsoft Office, including Excel
* The ability to focus on meeting deadline
* A team player with the ability to work in a busy service office
* Organised, a self-starter and attention to detail
* Good customer service skills - verbal and written communication
Additional information
We offer
A competitive salary
Annual bonus
Pension, life assurance, income protection insurance
25 days annual leave plus bank holidays
37.5 h/p/w 8:30-4:30pm
Enhanced maternity and paternity pay
Buy or sell holidays
Employee shares save scheme
Retail, leisure and gym discounts
Employee Assistance programme
Quarterly team lunches
Free parking
Convenient office location
Working with a lovely team!
Gallons of free tea, coffee and hot chocolate
Hybrid working available, 4 days required in the office, 1 day workiing from home