Job Description Job Title: IT Support Manager Salary: up to £33 - £38k Vargo is recruiting for a well-established Group that is looking for an IT Support Manager. The role will be working alongside a small IT team to support this busy group of companies. Each day will be varied in nature, so will suit someone who enjoys a broad hands-on role. Although the head office is based in Aberdare, there will be flexibility to work remotely as required, there will also be a requirement to travel to other sites which will be fully expensed. The client is ideally looking for someone with about three years of experience either in a 1st/2nd and 3rd line support function. You will have an opportunity to improve systems and process, including taking an active role in projects. The role will offer a clear progression to become a more senior member of the team as the group of businesses continues to grow. Knowlege of or experience in the following: Microsoft Windows 10 and 11 running on Laptops and Desktop PC. Deployment and support. Microsoft office 365 – support (helping users, applying licenses, troubleshooting, and solving problems). Microsoft Intune (an awareness of what it is and does and the ability to create polices). Microsoft Autopilot (an awareness of what it is and does and the ability to create polices). Microsoft SharePoint administration (User permissions). Microsoft AVD supporting users and troubleshooting their issues. Android and Apple phone and tablets – setup and user support Sage50 user support (training can be provided) Sage200 user support (training can be provided) Remote support tools (RDP, TeamViewer, quick assist, Datto RMM ) Understanding of various communication technologies (Starlink, LTE, ADSL, FTTP ) Mimecast administration Active Directory – user administration Azure Entra ID – user administration Printer setup management and configuration (Xerox / Konica / Olivetti). Basic networking with the ability to understand VLANs and Subnets. LI-CC1