Student Casework Advisor
£30,000 - £34,000 per annum
Hybrid working with travel to our Coventry Head Office
FTC up to 6 months
Full time
Please click here for the full job description
About Arden University:
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
Student Experience Team:
Our Student Casework Advisor sits within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
The role - Student Casework Advisor:
You will manage and coordinate Arden’s complaints casework, overseeing evidence collection, resolution, and reporting.
About You:
To be successful as a Student Casework Advisor, you must have:
* First degree or substantial experience in complaints management
* High competence in casework management including prioritising and monitoring, including gathering evidence and information from various sources and people
* Excellent communication skills, strong analytical skills including problem-solving and decision-making. A High Standard of written and verbal English is ESSENTIAL for this role
* The drive to be a Self-motivator with strong initiative and ambition to succeed
* Experience of working in a fast-paced casework environment
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
* 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
* A generous Aviva pension plan, our contributions start at 7%
* PMI or Healthcare Cashback (dependent on role grade)
* Study any Arden course for free, with generous discount for all family and friends
* Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
* Plus, other competitive benefits!
Our Values:
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date: Wednesday 29 January
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Equity, Diversity & Inclusion:
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
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