Genuine interest in people - wants to interact with people through different methods (phone, email, face to face) and can adapt their communication style to meet the needs of the audience and situation. Listening, asking questions to confirm understanding, clear and concise communication, and a willingness to challenge the status quo. Uses common sense to help make decisions.
Acts with integrity and within professional boundaries in the service users' best interests and Nacro. Knows when to escalate issues or concerns and when to ask for help.
Able to manage competing priorities - manages self, is organized to deliver, updates systems and reports in a timely manner, sets reminders, and follows up to ensure outcomes happen. Pays attention to detail.
ICT literate - training will be provided for our systems; need to be able to use Outlook, Word, and Excel at a basic level.
Non-Negotiables:
* Full clean UK Driving licence.
* Access to a vehicle - mileage reimbursed at 45p per mile.
* Willing to undertake extensive travel for business.
* Business car insurance required if appointed.
* An enhanced DBS check and registration on the DBS Update Service will be required, along with Prison Clearance, as part of pre-employment screening.
We welcome applications from individuals with lived experience of the criminal justice system; having a criminal record will not necessarily preclude success.
Rewards and Benefits:
* 25 days holiday + bank holidays
* Free eye test and £50 contribution towards glasses
* Employee assistance programme
* Excellent benefits including great annual leave, additional special leave, and an occupational sick pay scheme exceeding statutory requirements.
* Flexibility to work from home between property visits.
This role offers a springboard into other criminal justice professions, with experience working with criminal justice agencies, local authority Housing Benefit departments, and the DWP to resolve financial issues.
Ideal Candidate Traits:
* Resilient - manages own wellbeing.
* Curious - asks questions to understand before solving or signposting.
* Emotionally intelligent - perceptive to human behaviour.
* Self-confident with awareness of limitations.
* Positive outlook - enthusiastic and eager to learn.
* Warm personality, demonstrates appropriate eye contact.
* Supports team working and supports peers.
* Values align with Nacro's.
We are a Disability Confident employer, offering interviews to applicants with disabilities who meet the job criteria.
The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile initiative from the Ministry of Justice, operating across England and Wales, providing accommodation and support to low and medium risk offenders eligible for home detention curfew or bail, helping them avoid imprisonment due to lack of accommodation. This is Nacro's largest contract and is expected to grow significantly.
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