Business Intelligence Lead – Adults & Housing
Location: Shrewsbury (Hybrid – approximately 2 days per week on site)
Contract: Fixed Term Contract (18 months) / Interim Opportunity Available
Hours: 37 hours per week
Overview
We are seeking an experienced Business Intelligence Lead to support Adult Social Care and Housing Services through a significant programme of transformation and service improvement.
This is a senior leadership role within the Insight function, acting as the primary point of contact for Adult Social Care and Housing Services on all matters relating to data, performance, analytics and business intelligence. You will work closely with senior leaders to provide high-quality insight, support evidence-based decision making and ensure services are equipped to meet current and future demands.
The successful candidate will play a key role in delivering transformation programmes, supporting regulatory inspections, improving data quality and developing forecasting and demand modelling capabilities across the service.
Key Responsibilities
* Act as the lead Business Intelligence contact for Adult Social Care and Housing Services.
* Partner with senior leaders including Directors and Heads of Service to provide strategic insight and performance analysis.
* Lead the delivery of data and intelligence to support service transformation and improvement programmes.
* Develop and maintain performance frameworks, KPIs, dashboards and reporting solutions.
* Lead forecasting, trend analysis and demand modelling activities to support service planning and resource allocation.
* Drive improvements in data quality, governance and reporting standards.
* Support inspection readiness activities and act as the lead BI representative for regulatory reviews and assurance processes.
* Deliver meaningful analysis that identifies risks, opportunities and emerging trends across services.
* Promote a culture of evidence-led decision making across the organisation.
* Coordinate and prioritise business intelligence requests, ensuring resources are effectively managed.
* Identify opportunities for automation, efficiency improvements and enhanced use of data.
* Support the development and adoption of self-service reporting and interactive dashboards.
* Build strong relationships with internal stakeholders, external partners and regional networks.
Skills & Experience Required
Essential
* Significant experience in Business Intelligence, Performance Management, Insight or Analytics roles.
* Experience working with senior stakeholders and presenting complex information to non-technical audiences.
* Strong analytical and problem-solving skills with the ability to turn data into actionable insight.
* Experience developing dashboards, performance reports and management information.
* Strong knowledge of Power BI, SQL and advanced data analysis techniques.
* Experience managing competing priorities and delivering multiple projects simultaneously.
* Experience leading or supervising analysts or intelligence staff.
Desirable
* Experience within Adult Social Care, Housing, Local Government, NHS or other public sector environments.
* Knowledge of regulatory and inspection frameworks.
* Experience of forecasting, demand modelling and service planning.
* Understanding of data quality frameworks and governance principles.
* Experience supporting organisational transformation and service improvement programmes.
Key Competencies
* Strategic thinking and decision support
* Stakeholder management and influencing skills
* Leadership and team development
* Performance and business intelligence expertise
* Data storytelling and visualisation
* Continuous improvement mindset
* Project and programme support
* Evidence-based decision making
What Success Looks Like
* Senior leaders have access to timely, accurate and meaningful insight.
* Improved data quality and confidence in reporting.
* Effective performance monitoring across Adult Social Care and Housing.
* Successful support of transformation and improvement programmes.
* Enhanced forecasting and demand planning capability.
* Increased adoption of self-service reporting and business intelligence tools.
* Strong preparation and support for inspections and assurance reviews.
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