Job description
* Desk-Based Account Manager ( based in North London )
* Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable
£28,000-£32000 Base + Comms + Pension
Main focus: Managing and growing existing customer accounts (phone/email/video).
Key Responsibilities: Account manager and New business
* Maintain regular contact with assigned client accounts
* Build strong relationships to improve retention
* Identify upsell and cross-sell opportunities
* Renew contracts and manage pricing discussions
* Handle customer queries and resolve issues
* Track account performance against targets
* Update CRM systems and sales reports
Main Focus
* Renewals (SIMs, broadband, hosted VoIP)
* Upsell (higher bandwidth, additional users, cyber add-ons)
* Reduce churn
Primary Goal:
Retain customers and increase revenue from existing accounts as well as
new business
Focus is on retention + account growth