Your new company
You will be working for a leading housing association which manages over 50,000 homes across the South.
This is a 5-day in the office role.
Your new role
As the Disrepair Project lead you will be a key member of the Damp, Mould & Disrepair Team, you will be working with the Senior Surveyor to plan and deliver a wide range of complex projects, ensuring that cases are managed from inception to completion in accordance with all relevant legislative requirements, timescales and policies, processes and procedures.
You will be building and maintaining effective and productive relationships with all internal and external stakeholders, being a trusted partner to the business for all legal disrepair cases, housing ombudsman investigations, insurance claims and other high-profile complaints.
Key Duties
• Ensuring that disrepair Pre- and Post-Inspections are scheduled and recorded appropriately within required SLAs to include confirmation letters to customers and other relevant parties.
• Responsible for ensuring the Case Management Database is kept up to date and accurate. Provide updates at weekly case management review meetings with relevant stakeholders. Ensure that all relevant case documents are distributed as required.
• Support the Senior Surveyor in the preparation of Pre- and Post-Inspection Reports and Housing Condition Reports to ensure timely completion of these documents.
• Accountable for ensuring that all relevant in-house and quoted contractor works are raised promptly and managed to completion in line with required timescales. Liaise with internal and external stakeholders to ensure all works are completed.
• Working collaboratively with the Complaints team on cases that are running in conjunction with legal disrepair cases, housing ombudsman investigations, insurance claims and other high profile complaints.
• Line Management of Disrepair administration and scheduling functions within the Damp, Mould & Disrepair Team, to ensure works are completed in line with KPI’s and SLAs. • Be the escalation point of contact for all internal and external stakeholders on matters relating to open disrepairs cases and high level complaints.
• To attend Court injunction proceedings, to give evidence on the documents relating to the case.
• Responsible for collating and producing monthly reporting of KPIs relating to legal disrepair cases for Damp, Mould & Disrepair Leadership Team.
What you'll need to succeed
As the disrepair project lead you will need a sound working knowledge of legal disrepair process and the company’s obligations as set out legally and through our regulator and ombudsman.
• Good understanding of damp & mould and general building defects including common causes and appropriate resolutions.
• Demonstrate a flexible approach to project delivery, proactively managing change and disseminating information promptly and accurately.
• Excellent demonstrable communication, administration and customer service skills working with customers, colleagues and managers at all levels.
• Experience of line managing and developing a high-performing operational team.
• Demonstrable experience of creating process efficiencies that enhance customer and colleague experience.
• Excellent level of understanding of Microsoft programmes and in-house database systems.
What you'll get in return
£35-£37k + excellent benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.