Credit Controllers Location: Belfast(Newforge Lane) Salary: £25Kpa plus up to 10% annual bonus with opportunities to progress to £28,500. Additional opportunities to progress to £31,000, following development to a Senior Credit Controller. There is also a considerable range of additional benefits on offer from this leading company. Shift: 37 hours across Mon-Fri, currently 9 am5 pm.No weekend working! Hybrid: 2 days working from the office and 3 days working from home- However attendance will be required on-site daily during the first three months to facilitate training. Equipment: You will be provided with a laptop, headset, monitor, keyboard, and mouse Our Client, one of Irelands leading energy suppliers, have exciting opportunities for skilled specialists to join their award-winning teams. The role will involve negotiating with customers to offer suitable repayment options, working within a high performing team to provide their customers with the best tailored solution for each individual. They are seeking candidates who can work in a fast-paced environment as you will be proactively engaging with domestic customers who are having difficulties paying their energy bills via Inbound and Outbound calls. Excellent communication skills are essential. Day-to-day, heres what your new role would look like: Working with customers to negotiate payments based on their ability to pay Supporting vulnerable customers in line with regulatory requirements Demonstrate a level of empathy, asking questions to help define and refine circumstances Communicating with customers via inbound and outbound calls, 9am-5pm Providing energy support and advice Responsible for completing work on time and achieving all personal/company targets Communicate effectively with stakeholders to provide updates and address any concerns or questions Ensuring that all debt management activities adhere to Regulatory Codes of Practice What youll need Experience of having difficult conversations in a fast paced, target driven, telephone-based environment Strong resilience and adaptability Strong communication skills Strong negotiation skills Proficient in use of Microsoft Outlook, Teams and can manage multi-channel communications. Desirable Experience of supporting vulnerable customers Experience of working towards KPIs or Targets Relevant experience in a similar role