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View more categories View less categories Sector Transport and Logistics Role Assistant Contract Type Permanent Hours Full Time
About Network Rail
We get people where they need to be, whether they are commuting to work, visiting friends or family, or going for a night out.
We make millions of lives better every day and have a vital job in driving the economy and prosperity of the nation!
Over the coming years we will be building and improving crucial rail links between the country's biggest cities, making our services faster, more comfortable and more reliable for the people who rely on us.
We're also changing our organisation to put the passenger at the heart of everything we do, to make our people even prouder to work for us and to be recognised as a true leader in our industry.
In joining Network Rail, you're not only joining an organisation with a vital role to play for the country, but also a team of more than 40,000 people, and a business dedicated to being one of Britain's best employers.
Does this sound like a team you'd love to be a part of?
Brief Description
There is an exciting opportunity to join us in a role that is vital to our success. We are looking for an Information Cord-Ordinator to join our team.
As a n Information Co-Ordinator you will act as the focal point within the Control for the provision of timely and relevant information about the network for internal / external parties and customers. Continuously maintain and update relevant information systems.
About the role (External)
Role and Responsibilities may include but are not limited to:
1. Collate and disseminate information to / from Network Rail Control to TOC / FOC Controls as required, to include providing real time train information to customers, both internal and external, through means such as TYRELL messaging and email messaging.
2. Disseminate accurate, concise, and timely information on the OIS screens, in accordance with Network Rail company standards and statutory requirements, to passengers, Train Operator staff, Network Rail staff and other railway Group members, relating to incidents.
3. Input into a daily log of all notable actions, using the available systems in accordance with the relevant company standards and instructions.
4. Work closely with the Route Control Manager in the management of information flows within / out with the control organisation.
5. Produce reports and supporting data to agreed specifications and co-ordinate the provision of other necessary Control information to defined timescales.
6. Assist the Incident Controller (Lead Operations Controller) in creating the "prioritised plan" in line with the PIDD ACOP requirements.
7. Assist the Train Running Controller in the production & dissemination of an amended train plan during disruptive events.
8. Support the Control Team during manning of Gold Command in the collation of minutes and discussions held during incidents, and also during normal incident management conference calls.
Are you?
• Good Communicator
• Good geographical knowledge of applicable Route
• Knowledge and demonstrable experience of control procedures and instructions
• Demonstrable skill in the use of Microsoft Office package and Control specific software e.g TRUST, CCIL, TRUST DA, Tyrell or other communications system
• Knowledge of Train Operating Companies within the route
• Good team working skills and ability to make objective decisions
• Able to influence others and work under pressure
Do you have?
• Appreciation of signalling, p'way and electrification disciplines
• Geographical knowledge of adjoining Routes
• Understanding of commercial/ business picture within Network Rail and TOC's
How to apply (External)
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Salary and benefits:
• Salary £31,000 (Band 5.B) depending on skills, qualifications and experience
• 24 days annual leave entitlement plus bank holidays
• My benefits - Our discounted online shopping site
• A range of discounted offers including, childcare vouchers, healthcare offers - cycle to work, healthcare club discounted membership and other benefits
• Subsidies of up to 75% on rail and underground season tickets
• A choice of contributory pension schemes
• 2 weeks paid reserve leave for our Armed Forces community
**Please note that the advert closes on the 11 June 2025 and late applications will not be considered **
Oh, and by the way ...
We care deeply about welcoming people no matter where they're from, how old they are or what disability they may have. We encourage applications from every age, race, ethnicity, disability, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or caring responsibility. We want our employees to bring their whole self to work and that starts with you!
We will interview all disabled applicants who meet the essential skills and experience detailed above. Network Rail positively embraces flexible working, recognising that employees may wish to balance work and family/home life. We will consider all flexible working applications.
Network Rail is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record check. In addition to the basic criminal record check, in accordance with the UK Government we are also required to verify your identity, right to work in the UK and previous three years employment history.
If you like the sound of all that, we'd love it if you could submit your application online.
Drugs and Alcohol Standard: Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.
Company
Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.
From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.
We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities. As the railway becomes bigger and more technologically advanced, it’s crucial that our employees have the right skills to develop their careers and meet the challenges ahead.
We believe that investing in our people is one of the most effective ways of improving the safety, reliability and efficiency of the railway.
We also know that it’s vital to get each individual’s training programme just right. As well as helping us to meet our immediate needs, we believe this is an approach that encourages people to stay with us and develop their careers.
Your health, wellbeing and benefits
We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe, that should come first.
We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.
We have a range of benefits including:
* 28 days annual leave entitlement.
* My benefits – Our discounted online shopping site.
* A range of discounted offers including, childcare vouchers, Healthcare offers – cycle to work, healthcare club discounted membership and other benefits.
* Subsidies of up to 75% on rail and underground season tickets.
* A range of pension schemes.
* 2 weeks paid reserve leave for our Armed Forces community.
What Diversity and Inclusion means to us
‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.
Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.
Disability Confident Leader
Network Rail is an accreditedDisability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.
Find out more about our recruitment processhere
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