Job Title: Customer Operations Administrator Location: West Malling, Kent Pay: £13.50 - £17.00 per hour Hours: Monday - Friday, 08:30 - 17:00 (*Start times can change/be flexible*) Contract Details: Temp To Perm ✨ Are you passionate about providing outstanding customer service? We have an exciting opportunity for a Customer Operations Administrator to join our client's dynamic team in Kingshill! 🌟 Responsibilities: Manage incoming customer service emails 📧 and calls regarding defects. Ensure prompt responses within our Service Level Agreements. Accurately enter customer defects into the House Builder Pro database for ongoing maintenance 🛠️. Issue defect notices to contractors on new sites. Coordinate access arrangements between customers and contractors. Generate weekly reports on outstanding defects for review. Book customer service manager calls post-completion 📅. Submit purchaser details to the In-House Research team.Who Are We Looking For? To thrive in this role, you will need: Excellent verbal, written, and IT skills (proficient in Excel) 💻. Experience with new build developments is desirable. A full UK driving licence is preferred. Strong problem-solving abilities and the capacity to handle complaints calmly. Exceptional organisational skills and the ability to manage multiple tasks efficiently. Flexibility to work independently and as part of a ...