Head of Customer ServiceSummary:Our client is seeking a dynamic leader to manage the day-to-day operations of a centralised Customer Service function. The role ensures agreed service levels and business targets are met while driving continuous improvement in processes and customer experience.Key ResponsibilitiesOversee operational areas such as first-line customer service, complaint management, technical support, and order entry.Implement organisational structures and resourcing plans to achieve service delivery and operational targets.Manage and develop large teams (>100), ensuring engagement, skill development, and performance.Control costs and identify opportunities for savings.Deliver operational data accurately and on time.Collaborate with other departments to optimise customer-facing processes.Knowledge & ExperienceStrong people management and motivation skills.Expertise in complex customer care and billing systems.Proven experience in:Call centre management (inbound/outbound)Credit & collection managementB2B customer marketsCost budget controlLeading large teams in customer-focused organisationsWhat They ValueCustomer-first mindsetCourage to do what’s rightCommitment to innovation and sustainabilityConsistent delivery of exceptional resultsCollaboration across teams