We are seeking a proactive and organized Floor Manager to join our Conference & Events team on a full-time basis. In this role, you will oversee the setup, execution, and breakdown of events, ensuring all function spaces are presented to the highest standard and that guest expectations are met. You will lead the floor team, coordinate with other departments, and ensure smooth event operations from start to finish.
Whats in this for you?
We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programs for all employees as well as supervisors and managers:
Enjoy a complimentary guest experience stay at our hotel within your first 6 months of service (accommodation and breakfast for 2 people)
Indulge in free meals featuring a healthy and balanced menu, complete with hot and cold buffet options.
Enhanced annual leave starting at 28 days per year including Bank holidays, with an additional day added each year, up to a maximum of 33 days.
Get a 50% discount in our Food & Beverage outlets - Min Jiang, Origin Kensington or Piano Bar
Be rewarded with £500-£1300 as a thank you through our Refer a Friend recruitment incentives.
Monthly team appreciation events to celebrate team member achievements.
Social Events including Annual Awards, Annual Team Member party, gala dinners and more.
Access career development and progression opportunities.
1 day (paid - contractual hours) per year to volunteer for a cause you support, in addition to annual holiday leave.
Suit Allowance with dry-cleaning allowance for non-uniformed team members.
Enhanced Employers pension from day one.
Receive mental health support from our trained Mental Health First Aiders.
Access our welfare service via the Employee Assistance Program, providing support through Health Assured.
Well-being programs- Eye test vouchers and contributions towards glasses, various wellbeing activities focused on mental and physical health, life assurance well-being/multi faith room.
The key responsibilities of theFloor Manager include:
Oversee the set-up, delivery, and breakdown of all conferences, meetings, and events in line with client specifications and hotel standards
Lead, motivate, and support the floor team to ensure efficient and professional service throughout all events
Liaise closely with the Events team, Kitchen, and other departments to ensure smooth coordination and timely execution
Conduct pre-event checks to ensure all rooms are clean, fully equipped, and presented to a high standard
Be the main point of contact on the floor during events, handling guest requests and resolving any issues promptly
Monitor staff performance and provide on-the-job training as needed to maintain high service standards
Ensure health & safety, fire regulations, and hygiene standards are consistently adhered to
Assist with inventory control and ensure all equipment is properly stored and maintained
Preferred Skills and Experience
Previous experience in a similar role within a hotel, conference centre, or events venue
Strong leadership and team supervision skills
Excellent organisational and time management abilities
Confident in handling client interactions and delivering high levels of guest service
Ability to remain calm and professional under pressure
Good understanding of event operations, including room set-ups, AV coordination, and service flow
Strong communication skills and the ability to liaise effectively with multiple departments
Flexible approach to working hours, including evenings, weekends, and bank holidays as required
Knowledge of health & safety and hygiene regulations in an events environment
Attention to detail and a proactive, hands-on approach
Who are we?
The Royal Garden Hotel strives to be internationally recognised as five-star destination hotel, which offers excellent value where distinction in service comes naturally. We are located in Kensington High Street, side-by-side to Kensington Palace and Park.
When joining the Royal Garden team, you will be part of a professional, dedicated and enthusiastic environment, where we ensure that you will have a unique individual experience, from onboarding, learning and development to career progression - we are here to support you throughout your journey.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We're Here to Support You
We are proud to celebrate diversity and are committed to fostering an inclusive environment for all. If you require any adjustments during the recruitment process such as support with your application, alternative formats or changes to the assessment process, please contact our People & Culture team by phone or email so we can support you accordingly.
TPBN1_UKCT